.....and your Byrd can sing! Joined: Jul 2010 Posts: 5026 Moderator
A good friend of mine recently scored a US Reprise stock copy of Dave Davies "Susannah's Still Alive" at a very resonable price from The UK! (he was the only bidder!)...why...we think because it was listed under it's UK spelling "Suzanah's Still Alive" and billed as "The Kinks"......John
Last year, after a rise in the number of claims from people who purchased from me (mainly CDs), i chose to close my ebay shop.
I was getting all sorts of crap from people who wanted to return them such as "it is in poor condition" when it was sent new and sealed, or "it isnt the disc i expected" or even "i've changed my mind and in accordance with ebays return policy, i can have a full refund if returned in 7 days". It is quite obvious that they have just ripped the CD and returned it knowing full well that there isnt a thing i can do about it. It all started to increase after the sellers abilty to leave negative or neutral feedback was removed.
The last straw was when i sold a rare (yes, the "R" word) copy of an VADER album for £72 which was in near mint condition (it truly was near perfect) and then got a message saying that he was returning it as it was "not as described" and actually sent me a copy back that was in really poor condition, NOT the copy i sold him. I tried to appeal this with ebay but they truly couldnt give a shit!
I opened a new account under a new name, and not a business account, and nearly every fortnight now they do free listing weekends for private sellers who arent bound by the same rules as businesses, and guess what, it has stopped completely!!
With expensive stuff like value cd's you would have to mark them with say ebay ID number in UV sensitive ink , anyone then returning a different item to what you sent you can involve the police for fraud and do a civil claim against the buyer as well ( and possibly ebay for aiding and abetting if they continue to side with the buyer and not the cops ! ) , More difficult to do with vynal i guess does the uv pens mess up the paper labels ?
As a business terms for return should be clear , if sent sealed then unopened for change of mind refund ( and you are entitled to state a reasonable returns handling charge and retain the amount charged for outgoing postage ) For unsealed items on a change of mind not much you can do other than again possible fraud if it can be shown buyer has ripped tracks to their own media.
What i was basically saying is that in the event of an issue, ebay give you absolutely no support. They only seem to care about buyers, presumably working along the lines that if the buyer isnt happy, then they wont return to buy again, therefore leaving a big gaping hole for dishonest buyers to exploit. As for marking etc etc, a lot of the stuff i sold went overseas, and for a £12 CD, trying to bring a prosecution to someone in Belgium for example just isnt feasable!!
I would hesitate in calling anyone a clot who uses bad spelling listing items on eBay as that is the advantage to buyers, sadly ebay seems to be developing software to remedy spelling mistakes. It's a tripartite arms race out there.
Money & a vinyl junkie are soon parted. Joined: May 2012 Posts: 527
Just received a valuable disc from a long established ebay seller. The P&P (S&H to friends across the pond) was £2.00. The packaging was an A4 envelope; amazing that the Royal Mail machinery didn't chew it up. The disc cost £20+ and although I requested Registered Delivery I failed to get a reply (yes, I was willing to pay extra). At £2.00, I expect something that will protect the contents.
I shall not be taking my custom there again.